FAQ's

What are the dates and hours?

Demo Day: Lake Nona Experience
USTA National Campus, Lake Nona

  • Tuesday, January 21
    • Demonstration for qualified business registrants (B2B) - 3:30pm – 7:30pm
    • Networking Reception—event opens up for consumers (B2C) - 5:30pm – 7:30pm

TOM Conference
Orange County Convention Center

  • Wednesday, January 22
    8:30am – 5:00pm
  • Thursday, January 23
    8:30am – 5:00pm
  • Friday, January 24
    8:30am – 11:00am

Exhibits
Orange County Convention Center

  • Wednesday, January 22
    8:30am – 6:00pm
  • Thursday, January 23
    8:30am – 6:00pm
  • Friday, January 24
    8:30am – 3:00pm

Will badges be mailed?

No, badges will need to be picked up onsite at the Registration Desk.

What are the refund and cancellation policies?

Registration Fees for Racquet & Paddle Sports Show are non-refundable and nontransferable and cannot be reproduced, resold or upgraded. Racquet & Paddle Sports Show and Reed Exhibitions reserve the right to cancel Racquet & Paddle Sports Show on limited or no notice, and in the event of such cancellation, Holder will not be entitled to a refund for any and all expenses associated with registration. Registration fees are nonrefundable. You may substitute a colleague from your company at any time by submitting written authorization. Conferees assume all risk incidental to participation in all activities, loss or damage to property, and release management, its employees and agents against any claims.

Submit your request for substitution to:
Racquet & Paddle Sports Show
ATTN: CLIENT SERVICES
Reed Exhibitions
201 Merritt 7
Norwalk, CT 06851

Who can attend?

The Racquet & Paddle Sports Show is a trade-only event for qualified racquet industry professionals ONLY. Attendance at the Racquet & Paddle Sports Show is RESTRICTED to Tennis/Racquet Professionals and affiliates of the racquet industry (buyers & sellers of racquet related products and services).

How can I obtain a visa letter of invitation to attend the Racquet & Paddle Sports Show?

Reed Exhibitions is no longer issuing visa letters. Please follow the government application process which you can access at: https://travel.state.gov/content/travel/en/us-visas.html

What is the dress code?

While there isn't an official dress code for the Racquet & Paddle Sports Show, here are a few suggestions from the team:

  • Comfortable Shoes—with 1,000 exhibitors to see across over 600,000 square feet of exhibit space between the Racquet & Paddle Sports Show and the PGA Merchandise Show, make sure you've got comfortable walking shoes in your suitcase!
  • Dress in Layers—from the Innovation & Technology Demo Day to the TOM Conference to the Show Floor, you can go from hot to cold quickly, so be sure to dress in layers to stay comfortable regardless of where you are.

Where can I get a wheelchair at the Orange County Convention Center?

Scooter and Wheelchair Rentals are available by contacting Scootaround Inc. toll-free at 1-888-441-7575, by email at info@scootaround.com, or through their website at www.scootaround.com. Equipment will be available for pickup at FedEx Kinko's in the Orange County Convention Center. Ordering in advance is strongly encouraged.

Is shuttle service provided?

Complimentary shuttle service is provided throughout the Racquet & Paddle Sports Show. Click here for the 2020 schedule.

What is the address of the Orange County Convention Center?

West Concourse 9800 International Drive Orlando, FL 32819

Where do I park at the Convention Center?

Security personnel and highway signage on International Drive will direct you to parking based on availability in each lot. All official Racquet & Paddle Sports Show parking locations require a $15 parking fee per entry. Plan to arrive at the Convention Center early to allow ample time for parking.

Check back soon for the parking map and additional information.

Who do I contact if I have additional questions?

For any questions, please call our Racquet & Paddle Sports Show customer service at 203-840-5613 or contact us via email at inquiry@racquetpaddlesports.com. You can also contact us on any of our social media channels!

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