Contributor Profile

Rafael Rivera

Job TitleGuest Experience Manager

Company NameUSTA National Campus

Rafael Rivera is the Guest Experience Manager for the USTA National Campus in Orlando, Florida. Rafael, a natural performer, started working as a performer at the Walt Disney World Resorts as a teenager. His support of the entertainment department and his work ensuring that guests had a magical experience, Rafael found his passion for the customer service industry. Over the last 15-years, Rafael has parlayed his passion for service into a career in human resources talent development and training. Rafael is a certified trainer in the Hospitality industry with expertise in the Principles of Adult Learning. Through the collaboration with the Disney Institute, Rafael has assisted in the development of the service framework that support the brand of the United States Tennis Association at the National Campus. His strong commitment to educate teams exceeds customer expectations and cultivates customer relationships. Outside of work Rafael is a board member of the Area 3 Foundation, a non-profit organization founded to provide educational scholarships and crisis grants to current and former Walt Disney Company park performers. Through all he does in life he gives back to others, setting the stage for everyone to succeed.

Conference Sessions

  • Creating a "Disney" Experience at Your Business

    January 23, 2019, 8:30 AM - 9:30 AM, Orange County Convention Center - Tangerine Ballroom
    • Language: English


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