Exhibitor FAQ's

I can’t access the Exhibitor Dashboard, what do I do?

If you need help accessing your Exhibitor Dashboard, please contact Customer Service at 203-840-5613 or email Dashboardsupport@reedexpo.com.

If you have additional questions, contact your Customer Success Manager.

The Exhibitor Dashboard will be available soon!

Where do I order items I need for the Racquet & Paddle Sports Show?

Closer to the Show, you will be provided with an Exhibitor Manual and Checklist, which will provide you with the contact information for all of the Racquet & Paddle Sports Show’s official contractors.

How can I lower my Freeman costs?

Freeman is the official Racquet & Paddle Sports Show contractor and they do offer discounts for exhibitor orders placed on their website.

  • Visit the Exhibitor Manual for more information – coming soon.
  • You can create an account with Freeman at: www.freemanco.com

Is Shipping and Material Handling the same thing?

No. Shipping and Material Handling are not the same thing.

  • Shipping is the transportation of your items from your location to the convention center. You are responsible for hiring a transportation company for shipping your materials.
  • Material Handling is the action of receiving your shipment at the convention center and bringing it to your booth space. Freeman is the Racquet & Paddle Sports Show's official contractor and will facilitate your material handling. There is a cost associated with this—called "drayage" and you will receive a drayage bill from Freeman in your booth.

How can I anticipate my drayage costs?

Drayage is calculated based on the weight of your items and how they are shipped.

Please reach out to your Customer Success Manager for more information.

Will my crates be in my booth when I get there?

If you take advantage of shipping to the Advanced Warehouse, your crates will be in your booth based on your move-in dates.

Check back soon for more information regarding shipments to both the Advanced Warehouse and the Orange County Convention Center.

Does registering as an admin on the Exhibitor Dashboard automatically register me for an exhibitor badge?

No. Registering as an admin on the Exhibitor Dashboard will only give that person access to the dashboard, you will have to register separately for exhibitor badges. Exhibitor badge registration will be available in the Exhibitor Dashboard – Coming soon.

Is Wi-Fi available at the Racquet & Paddle Sports Show?

There will be Wi-Fi available throughout the Racquet & Paddle Sports Show for light business use. The Wi-Fi does not replace a hardline internet connection. If you need more support, make sure to order a hardline internet connection for your booth.

Access the Telephone/Internet order form in the Exhibitor Manual – Coming soon.


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