Vendor FAQ's

I can’t access the Vendor Dashboard, what do I do?

If you need help accessing your Vendor Dashboard, please contact Customer Service at 203-840-5613 or email Dashboardsupport@reedexpo.com.

If you have additional questions, contact your Customer Success Manager.

Where do I order items I need for the Racquet & Paddle Sports Conference?

Inside the Vendor Manual you will find a Vendor Action Checklist, which will provide you with the contact information for all of the Racquet & Paddle Sports Conference's official contractors.

How can I lower my Freeman costs?

Freeman is the official Racquet & Paddle Sports Conference contractor and they do offer discounts for exhibitor orders placed on their website.

Is Shipping and Material Handling the same thing?

No. Shipping and Material Handling are not the same thing.

  • Shipping is the transportation of your items from your location to the convention center. You are responsible for hiring a transportation company for shipping your materials.
  • Material Handling is the action of receiving your shipment at the convention center and bringing it to your booth space. Freeman is the Racquet & Paddle Sports Conference's official contractor and will facilitate your material handling. There is a cost associated with this—called "drayage" and you will receive a drayage bill from Freeman in your booth.

How can I anticipate my drayage costs?

Drayage is calculated based on the weight of your items and how they are shipped.

Please reach out to your Customer Success Manager for more information.

Will my crates be in my booth when I get there?

If you take advantage of shipping to the Advanced Warehouse, your crates will be in your booth based on your move-in dates.

Check back soon for more information regarding shipments to both the Advanced Warehouse and the Orange County Convention Center.

Does registering as an admin on the Vendor Dashboard automatically register me for a vendor badge?

No. Registering as an admin on the Vendor Dashboard will only give that person access to the dashboard, you will have to register separately for vendor badges. Vendor badge registration will be available in the Vendor Dashboard.

Is Wi-Fi available at the Racquet & Paddle Sports Conference?

There will be Wi-Fi available throughout the Racquet & Paddle Sports Conference for light business use. The Wi-Fi does not replace a hardline internet connection. If you need more support, make sure to order a hardline internet connection for your booth.

Access the Telephone/Internet order form in the Vendor Manual.

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